Certifications

ISO 9001 Certification

Whether we are handling customer inquiries, processing claims or developing innovative business solutions, we continue to provide unmatched quality and value. In fact, we hold ISO 9001 certification, having first earned it in 2002.

What is ISO 9001?

The ISO 9001 standard was developed by the International Organization for Standardization (ISO). The rigorous ISO 9001 requirements are designed to help organizations create and maintain processes necessary to produce quality products and services. We must undergo external audits twice each year, and a full recertification audit every three years, to ensure ISO compliance.

What Does ISO 9001 Certification Mean to Our Customers?

ISO 9001 certification means that Delta Dental has built quality into its business processes to not only meet, but to exceed customer expectations. Being ISO 9001 certified is a powerful difference that sets us apart in today's marketplace. It demonstrates our commitment to serving the needs of our customers and strengthens our dedication to quality and innovation.
 

BenchmarkPortal Certifed Center of Excellence

Since 2003, Delta Dental of Michigan, Ohio and Indiana's call center has held the prestigious BenchmarkPortal Center of Excellence certification given by the Center for Customer-Driven Quality located at Purdue University.

What is BenchmarkPortal Certification?

The BenchmarkPortal certification is awarded to call centers whose metrics are compared against the best practices of its peer group. Centers that attain certification do so on the basis of objective, quantitative data, which is audited and validated by researchers from BenchmarkPortal and the Center for Customer-Driven Quality.

What Does BenchmarkPortal Certification Mean to Our Customers?

When you do business with Delta Dental, you can be assured you will receive world-class customer service. The BenchmarkPortal certification is one of many reasons to choose Delta Dental. It demonstrates our commitment to providing the best service and maintaining the highest customer satisfaction.