"ISO 9001 certification demonstrates our long-standing commitment to providing quality to our customers"
— Dr. Thomas Fleszar, president and CEO of Delta Dental of Michigan, Ohio, and Indiana

Whether we are handling customer inquiries, processing claims or developing innovative business solutions, we continue to provide unmatched quality and value. In fact, we hold ISO 9001 certification, having first earned it in 2002.

What is ISO 9001?
The ISO 9001 standard was developed by the International Organization for Standardization (ISO). The rigorous ISO 9001 requirements are designed to help organizations create and maintain processes necessary to produce quality products and services. We must undergo external audits twice each year, and a full recertification audit every three years, to ensure ISO compliance.

"ISO 9001 certification means we say what we do, we do what we say, we prove it and improve it "
— Laura Czelada, chief operating officer and chief financial officer of Delta Dental of Michigan, Ohio, and Indiana

What does ISO 9001 certification mean to our customers?
ISO 9001 certification means that Delta Dental has built quality into its business processes to not only meet but to exceed customer expectations. Being ISO 9001 certified is a powerful difference that sets us apart in today's marketplace. It demonstrates our commitment to serving the needs of our customers and strengthens our dedication to quality and innovation.