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Whether we are handling customer inquiries, processing
claims or developing innovative business solutions,
we continue to provide unmatched quality and value.
Our ISO 9001 certification is our proof.
The Delta Dental of Michigan, Ohio and Indiana
join a distinguished roster of companies, including
Delta Dental customers like General Motors and Chrysler,
in ensuring that quality policies and processes meet
an international gold standard.
What is ISO 9001?
ISO 9001 certification was developed by the International
Organization for Standardization (ISO) — a network
of 148 countries working to establish universal standards
of operation for businesses. These rigorous standards
are designed to help companies create and maintain specific
procedures necessary to produce quality products and
services. ISO 9001 certified companies must undergo
external audits to ensure ISO standards are maintained.
What does ISO 9001 certification mean to our customers?
ISO 9001 certification is your guarantee that Delta
Dental has documented quality procedures and systems
in place that meet global standards and expectations.
It also assures you that Delta Dental will continually
work toward improvement.
What does ISO 9001 certification mean to Delta Dental?
Being ISO 9001 certified is a powerful difference
that sets us apart in today’s marketplace. It
demonstrates our commitment to serving the needs of
our customers and strengthens our dedication to quality
and innovation.
Read more about ISO
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Understanding ISO:
Why it Matters
If you are sitting on a chair reading this, you might want to take a moment and thank a 58-year old organization located in Switzerland.
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