Dear Valued Providers,
You are essential partners in the effort to ensure access to oral health care for the Indiana community.
Recently, we learned of some confusion regarding the Delta Dental Indiana Medicaid fee schedule. Delta Dental will always pay the fee schedule in effect on the date of service rendered.
On Jan. 1, 2025, Delta Dental’s Indiana Medicaid fee schedule was updated and a notification about this change was posted on the Dental Office Toolkit (DOT) for providers to view on Jan. 2, 2025.
Delta Dental strives to notify providers 30 days in advance of any substantial changes. We failed to do so in this instance and sincerely apologize for the oversight as we hold ourselves to a high standard that we did not meet.
Our remedy is to pay any codes whose fees were reduced by the new schedule at the original rates for services rendered from Jan. 1 through Mar. 31, 2025. Claims must be submitted by Apr. 15, 2025. You do not need to do anything to receive this reimbursement. We expect these checks to begin mailing in April 2025.
We apologize for the confusion and thank you again for your understanding.
Delta Dental of Indiana
DR-02-2025-15911/HHW-HIPP0907 (2/25)